Shipping policy

SHIPPING POLICY

Thank you for shopping with Ever Green Trees. We aim to process and deliver all orders as quickly as possible.

Order Processing

Orders are typically processed within 1 - 3 business days after payment confirmation. Processing times may be longer during holidays, weekends, or high-demand periods.

Shipping Locations

We currently ship to selected domestic and international locations. Shipping availability will be shown at checkout.

Shipping Time

Delivery times vary depending on your location, product availability, and shipping method selected at checkout. Estimated delivery times will be displayed during checkout where available.

Shipping Rates

Shipping charges are calculated at checkout based on the shipping destination, package size, order weight, and selected shipping method.

Tracking Information

Once your order has been shipped, tracking details will be sent to your email address if tracking is available for your shipment.

Delays

While we do our best to ensure timely delivery, delays may occur due to weather conditions, customs clearance, courier issues, holidays, or other circumstances beyond our control.

Incorrect Address

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery with photos of the package and item so we can assist you.

Lost or Missing Orders

If your tracking shows delivered but you have not received your package, or if your shipment appears lost, don't hesitate to get in touch with us so we can help investigate the issue with the carrier.

Customs and Import Duties

For international orders, customs fees, import duties, or taxes may apply depending on your country’s regulations. These charges are the customer's responsibility unless otherwise stated.

Contact Us

If you have any shipping questions, please contact us at evergreentrees50@gmail.com.