Refund policy

REFUND POLICY

At Ever Green Trees, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags (if applicable), and in its original packaging. You must also provide the receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at evergreentrees50@gmail.com with your order number and reason for return.

If your return is approved, we will provide return instructions, including the return shipping address and any applicable shipping label details.

Please note: Items sent back without requesting a return first will not be accepted.

Damages and Incorrect Orders

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us within 7 days of delivery with photos and order details so we can resolve the issue quickly.

Non-Returnable Items

Certain items cannot be returned, including:

  • Plants, flowers, or other perishable goods

  • Custom, personalized, or special-order items

  • Used or damaged items caused by misuse or neglect

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

  • Products returned after the 30-day return period

Exchanges

The fastest way to exchange an item is to return the original item (once approved) and place a new order for the replacement product.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be unused, unworn, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund is approved or rejected.

If approved, refunds will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at evergreentrees50@gmail.com.

Shipping Charges

Original shipping charges are non-refundable unless the item arrived damaged, defective, or there was an error with your order.

Contact Us

If you have any questions about returns or refunds, please contact us at evergreentrees50@gmail.com.